Bilingual Case Manager (Remote Flexible)
Company: Pair Team
Location: Salinas
Posted on: May 8, 2024
Job Description:
About Pair Team
Pair Team is on a mission to improve the wellbeing of underserved
communities by connecting them to high-quality care.
Pair Team cares for the highest-need Medicaid recipients through a
community-led model. We build local partnerships with shelters,
food pantries, and other community-based organizations to turn them
into a site of care. As a support system for the community, we
provide wraparound clinical services, up-skill CBO staff to become
Community Health Workers, and utilize our proprietary data-driven
technology platform, Arc, for care coordination. Through Medicaid
MCOs, we provide healthcare for hard-to-reach, high-need
individuals, while sharing healthcare dollars with community groups
to expand their social support programs.Our Values
- Lead with integrity: We keep our commitments and take
responsibility for our actions. We are dependable and choose
authenticity over perfection.
- Embrace challenges: We leave our egos at the door and step
forward into discomfort instead of back into safety. We help each
other to learn and provide feedback using candor and kindness.
- Break through walls: We go the extra mile for our patients,
partners and one another, and we run toward hard things. We are
resilient in our push for consistent improvement and challenge the
status quo.
- Act beyond yourself: We build each other up and respect
boundaries. We seek first to understand and assume positive
intent.
- Care comes first: We hold ourselves to the highest standards
for our patients. We are relentless in the pursuit of our mission,
and ensure that we are taking care of ourselves in order to care
for others. In the News
- Forbes: For Pair Team, Accessibility Is About Delivering
Healthcare To Those Who Need It The Most
- TechCrunch: Building for Medicaid's regulatory moment with Neil
Batlivala from Pair Team
- Axios: Pair Team collects $9M for Medicaid-based care About the
Opportunity
Pair Team is building a team of deeply passionate individuals ready
to change primary care operations for those who need it most. We
are looking for a highly motivated full-time Lead Care Manager who
is willing to think creatively and empathically to help our team
change the way people access healthcare.
We seek a full-time Lead Care Manager to play a critical role in
our whole-person, interdisciplinary care model, responsible for
directly outreaching and engaging with individuals living with
Serious Mental Illness/ Substance Use Disorder, experiencing
homelessness, and/or those who have high medical needs. We believe
in the power of trust and relationships to successfully engage
those who may have never received the kind of whole-health care
that Pair Team can provide.
This is a remote-forward hybrid position; -10% of your work will be
on-site in Santa Cruz, CA.
What You'll Do
- Maintain ongoing caseload of individuals through the
utilization of evidence based approaches to promote engagement and
achievement of health goals
- Use relationship-based strategies to support members with
social support navigation, understanding that many may have lived
personal experiences causing them to be initially hesitant or
distrusting of the health care system
- Conducts periodic telephonic and SMS outreach to ensure timely
follow-up to members
- Work with member to identify health/wellness goals and
incorporate goals into Health Action Plan/Shared Care Plan
- Supports nurse care manager, behavioral health care manager,
nurse practitioner and Community Engagement Specialist with
delegated tasks
- Collaborates on care issues with Enhanced Care Management team
by participating in systematic case reviews and consulting with
nurse care manager, behavioral health care manager, and nurse
practitioner before taking clinical actions
- Consistently meet monthly encounter metrics to ensure
compliance with health plan regulations
- Identify and break down barriers ensuring individuals'
continuation with the program
- Assists individuals in securing connection to community
supports by scheduling appointments, managing referrals, and
ensuring timely follow-ups
- Coordinate physical care management appointments through
collaboration with external and internal providers
- Utilize external and internal online platforms to collaborate
with team members and carry out daily tasks What You'll Need
- 3+ years of general work experience (Case Management
preferred)
- You are physically located in/near Santa Cruz, California
- Field Ops requires you to maintain reliable transportation for
engagement at clinic, community based organization, and health
system partner locations
- Virtual Ops requires a quiet, HIPAA compliant and internet
connected space
- 1+ year(s) of case management experience
- Bilingual - English/Spanish
- Strong understanding of cultural fluency
- High degree of empathy
- Ability to work collaboratively in a multidisciplinary
team
- An eye for optimization
- Organizational skills
- Ability to remain patient when faced with adversity
- Strong technical skills and comfort with technology innovation,
past experience with CRM databases, basic Excel, Word, email, and
video conferencing
- A valid driver's license and auto liability insurance Preferred
Qualifications:
- Demonstrated professional or personal lived experience working
closely with individuals experiencing complex chronic needs,
homelessness, or Severe Mental Illness/Substance Use Disorder
- 2+ years of case management experience
- Experience with motivational interviewing
- Knowledge of medical terminology
- Zest for problem solving, seeking answers, and thinking outside
the box
- Detail-oriented and organized self-starter who is a rockstar
multitasker
- Reliable and comfortable in an ever-changing environment
Because We Value You
- Salary: $22-$25/hour
- Comprehensive health, vision & dental insurance
- 401k
- Equity compensation package
- Monthly $100 work from home expense stipend for your WFH
days
- Gas reimbursements for your on-site engagement days
- Flexible vacation policy -- take the time you need to
recharge!
- We provide all of the equipment needed for the role
- Opportunity for rapid career progression with plenty of room
for personal growth!
Pair Team is an Equal Opportunity Employer. At Pair Team, we value
diversity and strive to provide an inclusive environment for all
applicants and employees. All applicants will be considered without
regard to race, color, religion, sex (including pregnancy, gender
identity, and sexual orientation), national origin, marital status,
age, disability, political affiliation, military service, genetic
information, or any other characteristic covered by federal, state,
or local law.
Pair Team participates in E-Verify to verify employment eligibility
for new hires.
Any offer of employment at Pair Team is conditioned upon passing a
pre-employment background check. Following a conditional job offer,
candidates will undergo comprehensive employment background checks,
including; criminal history, reference checks, and driving records
if a role requires vehicle use.
The talent team will only reach out via email from @pairteam.com
email addresses. We do not conduct any TA business outside of our
@pairteam.com emails. If you're ever concerned about spam or
fraudulent activity, please reach out to
recruiting@pairteam.com.
Note: Please be aware that while we sincerely appreciate your
interest, due to the high volume of requests, we're unable to
respond to general position inquiries sent to
recruiting@pairteam.com. To apply for a position with us, please
submit your application for the role you are interested in. Our
team regularly reviews applications and will reach out to
candidates whose qualifications align with our current openings
listed below.
Thank you!
Keywords: Pair Team, Salinas , Bilingual Case Manager (Remote Flexible), Other , Salinas, California
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