Regional Vice President-Customer Success (Healthcare)
Company: Innovaccer
Location: San Francisco
Posted on: May 18, 2024
Job Description:
Regional Vice President-Customer SuccessCustomer Success at
InnovaccerOur mission is to turn our customers into tech-savvy
superheroes, ensuring they achieve success using our platform to
meet their organization's business goals. If you're passionate
about helping customers realize the value they seek with
technology, then our customer success team is the right place for
you.About the RoleThe role of the Regional VP-Customer Success is
to be the end-to-end leader for one of the regions for Innovaccer.
You will be responsible for setting up strategic direction of how
to make customers' successful, which areas to focus product
stand-up on. You will also be end-point responsible for growing
Innovaccer's relationship with customer. You should be a trusted
advisor to every customer you manage and be an extended part of
their team. Innovaccer believes in realizing value for their
customers and it will be important part of the role to constantly
find value opportunities and realization of value using Innovaccer
products over time. -A Day in the Life
- Executive Relationship: Manage and grow relationships and
constant touch-points with senior customer executives for the
region
- Team Management: Grow andmanage a team of Customer Innovation
Directors who, in turn, will manage a certain number of accounts in
that region and be responsible for adoption and expansion for those
customers.
- Renewal Management: Be responsible for renewals, upsells, and
cross-sells for the whole region
- Identifying and Nurturing Growth Opportunities: Responsible for
the farming and growth of accounts for the region
- Goal and Requirement Understanding: Understand customer's
business, strategic goals, and requirements to Innovaccer's product
portfolio.
- Value Opportunity Identification and Realization: Identify and
communicate opportunities for customers and realize value generated
from Innovaccers products and services. -
- Change Management: Manage significant changes in requirements
as well as customer's process or skill changes to fully utilize
Innovaccer productsWhat You Need
- Healthcare work experience of 8 years. Consulting experience
from a top tier firm preferred
- People management and portfolio management experience
required
- Proven leadership, team-building, organizational and
relationship building skills
- Ability to develop and present complex business reviews and
executive presentations
- Ability to develop accounts strategically and nurture
relationships within the accounts
- Strong analytical ability and problem-solving skill
- Excellent attention to detail and problem-solving ability with
demonstrated hands-on work experience in data analyticsPreferred
Skills
- Problem Solving expert
- Value-Based Care knowledge
- Presentation and documentation skills
- Project oversight / coordination / managementWe offer
competitive benefits to set you up for success in and outside of
work.Here's What We Offer
- Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per
year.
- Parental Leave: Experience one of the industry's best parental
leave policies to spend time with your new addition.
- Rewards & Recognition: Unlock your potential and be rewarded
generously with both monetary incentives and widespread recognition
for your dedication and outstanding performance. Unlock your
potential and be rewarded generously with both monetary incentives
and widespread recognition for your dedication and outstanding
performance.
- Insurance Benefits: We offer medical, dental, and vision
benefits along with 100% company-sponsored short and long-term
disability and basic life insurance. Legal aid and pet insurance
options are available at a discounted rate.Innovaccer is an
equal-opportunity employer. We celebrate diversity, and we are
committed to fostering an inclusive and diverse workplace where all
employees, regardless of race, color, religion, gender, gender
identity or expression, sexual orientation, national origin,
genetics, disability, age, marital status, or veteran status, feel
valued and empowered.Disclaimer: Innovaccer does not charge fees or
require payment from individuals or agencies for securing
employment with us. We do not guarantee job spots or engage in any
financial transactions related to employment. If you encounter any
posts or requests asking for payment or personal information, we
strongly advise you to report them immediately to our HR department
at px@innovaccer.com. Additionally, please exercise caution and
verify the authenticity of any requests before disclosing personal
and confidential information, including bank account details. Do
you have healthcare experience? (VBC, Population health management)
-*
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Keywords: Innovaccer, Salinas , Regional Vice President-Customer Success (Healthcare), Executive , San Francisco, California
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