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General Manager- $90k/Yr Big Sur Lodge, Pfeifer Big Sur State Park

Company: Guest Services Inc.
Location: Big Sur
Posted on: May 12, 2022

Job Description:

Job Description Guest Services, Inc. offers amazing benefits such as medical, dental, vision, a 401K matching program, paid time off, employee discounts at recreational and lodging facilities nationwide, and more Apply today to join our All Star Team Our team members enjoy amazing benefits such as: Pay starting at $90k & up plus housing Employer provided meals Free parking Discounts in our retail shop and restaurant Discounts on lodging (based on availability) Complimentary camping opportunities Health insurance options 401K savings plan Paid time off Employee discounts at recreational and lodging facilities nationwide We also encourage our team members to take advantage of the property Whether you enjoy a slow morning walk or prefer a vigorous hike through the numerous footpaths of this breathtaking 1,006-acre state park, you---ll be welcomed by some of the most scenic wonders our country has to offer. In accordance with Guest Services, Inc.---s (Guest Services) duty to provide and maintain a workplace that is free of known hazards, we maintain policies and procedures to safeguard the health of our employees and their families; our customers and visitors; and the community at large from infectious diseases, such as COVID-19. All team members at senior care and select federal locations are required to comply with our vaccination policy which requires vaccinations subject to approved exemptions. JOB SUMMARY The General Manager is responsible for all aspects of unit operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit. ESSENTIAL FUNCTIONS Plan, develop, and direct daily operations. Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. Schedule, supervise, and participate in the operational duties specific to the unit. Recruit, supervise, train, schedule, discipline, review, and direct the unit---s management and staff. Maintain accounting records, daily reporting requirement, and cash control. Manage P&L statement. Respond to customer inquiries and resolve customer complaints. Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit---s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues. Act as Company---s point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company---s image when interacting with clients, guests, associates, and vendors. Maintain awareness of safety issues, and report them immediately to your manager. SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE High School Diploma/GED. Bachelor---s, Hospitality, or Business Degree preferred. At least 5 years of experience in related management. Computer proficiency with the ability to utilize MS Word, Excel, and Outlook. Demonstrated talent for interacting with a wide variety of people. Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve. Strong customer service abilities; actively looks for ways to assist customers and coworkers. PHYSICAL AND MENTAL REQUIREMENTS Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. Ability to stand for the entire workday and to climb steps regularly. Withstanding temperature extremes in indoor and outdoor environments. Reading and writing work-related documents in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. Constantly communicates and receives verbal communication with other employees in a fast-paced environment. Physical presence at the job site is essential to perform job duties. EQUIPMENT USED Standard hospitality facility equipment. Typical office equipment (computer, fax, telephone, copier, scanner, among others). Reservations and POS systems. Guest Services, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Company Description Founded in 1917, Guest Services, Inc. has worked tirelessly to earn the reputation as the premier private hospitality management company and National Park Service concessionaire in the US. Guest Services, Inc. takes great care and pride in providing best-in-class services across a wide variety of client sites including hotels, resorts, luxury condominiums, government and business dining facilities, state and national park recreation, museums, conference centers, senior living centers, health care systems, school and university dining facilities, specialty retail stores, and full-service restaurants. The Fairfax, Virginia-based company and its subsidiaries employ in excess of 3,000 team members at more than 250 facilities, which welcome more than 35 million guests annually across the United States.

Keywords: Guest Services Inc., Salinas , General Manager- $90k/Yr Big Sur Lodge, Pfeifer Big Sur State Park, Executive , Big Sur, California

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