Company: Quinn Company
Posted on: December 1, 2019
Are you been eager to lead a team of people who service
Caterpillar, Challenger, and Massey Ferguson equipment in
industries including mining, construction, landfills, landscaping,
production vegetable and strawberry farming, power generation,
offshore marine and industrial engines? If you lite up at the
thought then this is the role for you!
This role has the primary responsibility of setting the standard
for customer satisfaction as a Customer Service Representative.
Schedules service department work activities among technicians,
monitors work for completeness and timeliness, responds to customer
service scheduling needs and answers their service questions, by
performing the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
---Responsible for the overall financial performance that includes
budgets and capital expenditures. ---Provide leadership direction
to the entire service department. ---Communicate and influence
direct reports effectively to develop good working relationships
and teamwork. ---Responsible for employee satisfaction utilizing
turnover metric, employee surveys and developing action plans.
---Aligns, partners, and collaborates with assigned HR
representative to proactively manage staffing, workforce
development, employee communication, employee relations and support
/ develop business unit objectives. ---Maintain customer
satisfaction with timely and accurate communication - Interviews
Service customers, analyze service needs and provide cost quotes,
answer customer service questions and prepare work orders. ---
Plans work schedule to meet work order commitments and assigns work
to technicians and monitors progress. ---Provides decision-making
support to technicians in the analysis and resolution of
service/parts problems. ---Prepares customer invoice for work
performed. ---Effectively analyze and proactively seek out all
options to provide the best solution for the customers and Quinn.
---Elevate customer issues to Product Support Manager when
appropriate. ---Responsible and accountable for maintaining and
promoting a safe work environment. Promote Safety First culture.
Complete Employee Injury Report promptly and accurately.
---Promoting a seamless product support to the customer to achieve
Quinn Company objective of Caterpillars PINS target numbers.
---Demonstrate and promote Quinn Company core values of Integrity,
Teamwork, Respect, Quality and Customer Service. ---Must be willing
visit customers and suppliers. Must be able to work occasional
SUPERVISORY RESPONSIBILITIES ---Overall supervision of employees in
a Machine Service Department. ---Carries out supervisory
responsibilities in accordance with the organization's policies and
applicable laws. ---Responsibilities include interviewing, hiring,
and training employees; planning, assigning, and directing work;
appraising performance using the PADS process; rewarding and
disciplining employees; addressing complaints and resolving
REWARDS Quinn offers a dynamic, fast-paced work environment with
exciting growth potential. We believe in rewarding exceptional
performance and offer competitive salary commensurate with
experience, a significant performance based incentive plan, profit
sharing, 401k match, plus a complete benefits package with
EDUCATION AND/OR EXPERIENCE
--- At least 5 years of heavy equipment experience and/or training;
2 years' experience in the heavy equipment / automotive dealership
industry preferred; or equivalent combination of education and
--- Bachelor's Degree preferred, but not required.
--- Experience to include supervisory and computer skills
Quinn is an Equal Opportunity Employer M /F /V /DV
Keywords: Quinn Company, Salinas , Service Manager, Executive , Salinas, California
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