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Service Manager

Company: Quinn Company
Location: Salinas
Posted on: December 1, 2019

Job Description:

SUMMARY
Are you been eager to lead a team of people who service Caterpillar, Challenger, and Massey Ferguson equipment in industries including mining, construction, landfills, landscaping, production vegetable and strawberry farming, power generation, offshore marine and industrial engines? If you lite up at the thought then this is the role for you!
This role has the primary responsibility of setting the standard for customer satisfaction as a Customer Service Representative. Schedules service department work activities among technicians, monitors work for completeness and timeliness, responds to customer service scheduling needs and answers their service questions, by performing the following.
ESSENTIAL DUTIES AND RESPONSIBILITIES
---Responsible for the overall financial performance that includes budgets and capital expenditures. ---Provide leadership direction to the entire service department. ---Communicate and influence direct reports effectively to develop good working relationships and teamwork. ---Responsible for employee satisfaction utilizing turnover metric, employee surveys and developing action plans. ---Aligns, partners, and collaborates with assigned HR representative to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives. ---Maintain customer satisfaction with timely and accurate communication - Interviews Service customers, analyze service needs and provide cost quotes, answer customer service questions and prepare work orders. --- Plans work schedule to meet work order commitments and assigns work to technicians and monitors progress. ---Provides decision-making support to technicians in the analysis and resolution of service/parts problems. ---Prepares customer invoice for work performed. ---Effectively analyze and proactively seek out all options to provide the best solution for the customers and Quinn. ---Elevate customer issues to Product Support Manager when appropriate. ---Responsible and accountable for maintaining and promoting a safe work environment. Promote Safety First culture. Complete Employee Injury Report promptly and accurately. ---Promoting a seamless product support to the customer to achieve Quinn Company objective of Caterpillars PINS target numbers. ---Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality and Customer Service. ---Must be willing visit customers and suppliers. Must be able to work occasional weekends.

SUPERVISORY RESPONSIBILITIES ---Overall supervision of employees in a Machine Service Department. ---Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. ---Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance using the PADS process; rewarding and disciplining employees; addressing complaints and resolving problems.

REWARDS Quinn offers a dynamic, fast-paced work environment with exciting growth potential. We believe in rewarding exceptional performance and offer competitive salary commensurate with experience, a significant performance based incentive plan, profit sharing, 401k match, plus a complete benefits package with relocation assistance.
EDUCATION AND/OR EXPERIENCE
--- At least 5 years of heavy equipment experience and/or training; 2 years' experience in the heavy equipment / automotive dealership industry preferred; or equivalent combination of education and experience.
--- Bachelor's Degree preferred, but not required.
--- Experience to include supervisory and computer skills

Quinn is an Equal Opportunity Employer M /F /V /DV

Keywords: Quinn Company, Salinas , Service Manager, Executive , Salinas, California

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