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Customer Service Representative

Company: VORTEX INDUSTRIES, INC
Location: Salinas
Posted on: November 19, 2021

Job Description:

Vortex Industries, the leading provider of high quality door installation, repair, and replacement, is looking to hire a confident Customer Service Representative to join our team. We are seeking an energetic, customer focused candidate who has excellent communication skills and comprehensive customer service background.

Job Responsibilities

Handle incoming calls with customers requiring service and sales
Work with the customer to understand their needs and schedule the appropriate service
Gather information from the customer to make sure they are taken care of
Guide customers to the best overall solution
Represent the company in a professional manner with good customer service and excellent verbal and written communication skills
Work with vendors and order materials needed for customer jobs
Other responsibilities as assigned

Compensation and Benefits

Advancement opportunities
Competitive hourly market based salary
Healthcare, dental, and vision coverage
401k retirement plan + company match
Paid time off program

Work Schedule

Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
Position requires you to be available to work in the office, not remotely

High school diploma or General Education Degree required (GED)
AA/BA preferred
Two (2) - Four (4) years of customer service experience, or administrative background preferred
Must be able to work independently with little supervision
Must be able to work well with others in a team environment
Must be able to work in a fast-paced environment, with the ability to prioritize tasks
Ability to solve practical problems and deal with a variety of variables in a situation
Knowledge of and familiar with computer use and possess excellent typing skills
Excellent oral and verbal communication skills
PI153825887

Keywords: VORTEX INDUSTRIES, INC, Salinas , Customer Service Representative, Hospitality & Tourism , Salinas, California

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