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Hotel Front Desk/Night Agent

Company: Best Western Plus Salinas Valley Inn
Location: Salinas
Posted on: September 20, 2022

Job Description:

Job Description:Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.Job Duties:Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesCoordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needsReports any unusual occurrences or requests to the manager or assistant manager.Manages and resolves all guest complaints in a professional and courteous manner.Maintains customers' privacy.Maintains a high level of professional appearance and demeanor.Excellent customer service.Performs other duties as assigned.Job Types: Full-time, Part-timePay: From $17.00 per hourSchedule: 8 hour shift Holidays Night shift Weekend availabilityWork Location: One location

Keywords: Best Western Plus Salinas Valley Inn, Salinas , Hotel Front Desk/Night Agent, Hospitality & Tourism , Salinas, California

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