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Information Technology Infrastructure Manager

Company: Superior Court of California, County of Monterey
Location: Salinas
Posted on: October 5, 2019

Job Description:

Completed applications must be received by September 12, 2019 by 10:00 p.m. for first consideration and review. Applications for the InformationTechnology Infrastructure Manager received after the due date will be reviewed and considered on a competitive basis only. The recruitment for the position will remain open until filled.In order to be eligible for consideration, interested candidates must submit--the following documents:1. Court Application,2. Cover Letter3. Resume, and4. Responses to the Supplemental Questions.Failure to post all required documents will automatically result in being eliminated from the recruitment.After a thorough review, those candidates who best exhibit the necessary knowledge, skills and abilities in their application materials will be invited to continue the recruitment process, which may include:1. On-site Pre-Interview Exercise and2. On-site Panel Interview(s).DEFINITIONUnder general direction of the Chief Information Officer, the Information Technology Infrastructure provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, environmental elements, monitoring, resource management, service desk, and support functions of the infrastructure unit in the information technology division; and performs related duties as assigned. As a working manager this position requires a high level of technical skills to be able to perform the work of those supervised when necessary combined with a high level of verbal and written communication skills, interpersonal skills and professionalism to achieve excellent teamwork and customer service.DISTINGUISHING CHARACTERISTICSInformation Technology Infrastructure Manager is a single-position management level class reporting to the Chief Information Officer. The incumbent supervises professional and technical staff, serves as a technical resource and is responsible for the technical services and management, coordination, and planning of end user support functions and infrastructure components that support the Court's information systems. Information Technology Infrastructure Manager is distinguished from the higher class of Chief Information Officer, which is responsible for providing strategic and management oversight of the information technology division of the Court. Information Technology Infrastructure Manager is distinguished from the class of Information Technology Applications Manager in that the latter is responsible for the design, programming, systems development and support for Court business applications and the former is responsible to provide leadership and expertise on hardware, applications, operating systems, security, storage, networking, infrastructure environmental elements, monitoring, resource management, service desk management and reporting for all resources and elements associated with infrastructure. Management level positions must lead members of the Court team with a focused vision, a commitment to open communication, providing and receiving constructive feedback, inspiring professional growth, and motivating through trustworthy and positive relationships to ensure a productive workplace environmentEXAMPLES OF DUTIES:Positions in this class may perform any or all of the duties listed below. These should be interpreted as examples of the work and are not necessarily all-inclusive.1. Plans, organizes, coordinates, and directs a variety of operations, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions of the infrastructure unit in the information technology division; and performs related duties as assigned2. Manages the day-to-day information technology operations; oversees IT service desk and user support, maintenance, monitoring and troubleshooting of the Court's computer systems including applications, databases, servers, storage, desktops, networks, security, audio-visual and telecommunications, and all aspects of the IT infrastructure; and servers as a technical resource.3. Troubleshoots difficult and complex problems with applications; researches, tests and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist the Court.4. Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress.5. Manages the provision of technical support and services to Court users, justice partners and the public; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external an--internal consulting and support activities for users.6. Assists the Chief Information Officer by providing system application and technical expertise to facilitate development goals, policies, standards and procedures.7. Supervises, motivates, and evaluates IT staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and disciplining of employees.8. Analyzes business needs, develops and recommends plans/solutions for meeting the information systems and technical support needs of the Court.9. Evaluates vendor proposals for purchases of technology solutions and services to assure adherence to technical specifications and business needs.10. Provides recommendations to the annual IT division budget.11. Assumes managerial responsibilities for the Information Technology Division in the absence of the Chief Information Officer.12. May provide temporary administrative management of employees and/or functions in the Infrastructure unit in the absence of the Information Technology Applications Manager.13. Other related duties, as requiredMINIMUM QUALIFICATIONS & EXAMPLES OF EXPERIENCE AND TRAINING:Any combination of education, training and/or experience which substantially demonstrates the following knowledge, skills and abilities:KNOWLEDGE, SKILLS AND ABILITIESThorough knowledge of:1. Trends in enterprise infrastructure technologies, and hosting options --- SaaS, IaaS and PaaS, system expansion and upgrades, operational performance and maintenance.2. Deployment, administration, operations and maintenance of networks, voice, security, audio-visual, servers, storage and desktop technologies.3. Current data communications techniques and technologies, such as VPN, interior and exterior routing protocols, OPT-E-Man, ASE, MPLS, Ethernet.4. Network design and management; of special interest is Cisco router and switch configuration, and FortiNet security appliances.5. Principles and procedures for disaster recovery6. Storage Area Network (SAN) and fiber channel topologies.7. Microsoft technologies: operating systems (Server and Desktop), databases (SQL), backup (Data Protection Manager, Azure Site Recovery); and reporting tools (SSRS), System Center Suite8. Microsoft Azure Cloud Services orchestration, billing, load balancing, development, design, scalability and implementations; Hybrid and multicloud design principles.9. Microsoft Office 365 services oversight, billing, Exchange Online, Skype for Business, SharePoint, workflow automation, ADFS and/or Azure Active Directory Services and SSO.10. Project development and management principles, including techniques utilized in performing needs assessment, planning, timelines, resource allocation, logistics, and coordination.11. Verbal and written communication skills and interpersonal skills, including principles of building teamwork and providing excellent customer service.12. Principles and practices of personnel management and supervision.Skill and ability to:1. Establish and maintain effective interpersonal relationships with management and staff in support of their technology needs and with the members of the Information Technology Division.2. Deploys infrastructure solutions to help meet Court goals, objectives and initiatives.3. Develop new cost-effective uses for technology, improve the present standards; exercise initiative, ingenuity and sound judgment in identifying and solving difficult technical problems.4. Develop and implement goals, objectives, policies, procedures, and work standards.5. Plan, organize, direct and evaluate the work of others.6. Set priorities and balance the allocation of resources to most effectively and efficiently meet a variety of user needs in a timely manner.7. Lead by example to build teamwork and collaboration within the managed unit and with other units and divisions to share resources and optimize results.8. Select, motivate, and evaluate staff and provide for their training and development.9. Read and comprehend complex application systems materials or computer; hardware/software technical materials.10. Analyze, evaluate and draw logical conclusions from complex applications or related technical data.11. Organize and coordinate multiple projects and meet deadlines.12. Communicate effectively and professionally both orally and in writing with all levels within the organization as well as vendors, other agencies and all others contacted during the course of the work day. The knowledge and skills listed above may be acquired through various types of education, training or experience.EDUCATIONA Bachelor's degree in Computer Science, Management Information Science, Business Administration or a related field is highly desirable.EXPERIENCEAt least five (5) years of progressively responsible experience in planning, deployment, administration of technology infrastructure and user support for networks, voice, security, audio-visual, servers, storage and desktop technologies. Two years in a lead or supervisory role preferred.

Keywords: Superior Court of California, County of Monterey, Salinas , Information Technology Infrastructure Manager, IT / Software / Systems , Salinas, California

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