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PBX Operator (Full Time)

Company: Pebble Beach Resorts
Location: Pacific Grove
Posted on: May 3, 2021

Job Description:

Company Background:

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, five U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The PBX Operator answers and directs all incoming calls within the resort.

Essential Duties & Responsibilities:

  • Excel in luxury-orientated, high-volume call center; answer and direct all incoming calls in a positive and articulate manner.
  • Strong customer service skills to provide the Pebble Beach experience to every customer, every time.
  • Knowledgeable in the following: resorts and their respective amenities; hours of operation for outlets and departments; Pebble Beach Company Executives and managers of various departments.
  • Log wake-up requests and place calls at appropriate times.
  • Take messages for guests and employees, ensuring delivery in a timely manner; assist guests with long distance and international calls.
  • Possess ability to remain calm and collected when handling resort emergency calls; following prescribed protocol for contacting 911, as well as, resort security personnel.
  • Input appropriate information into windows-based hotel management system (Springer Miller).
  • Ability to work independently and in a team environment; must be proactive in solving problems.
  • Flexible scheduling; ability to work various shifts, including overnight shift, weekends, holidays and overtime.

Absolutely Required Skills:

  • Must possess a pleasant telephone demeanor; speak in a clear and concise manner.
  • Ability to perform data entry in various computer systems; ability to type 40 wpm.
  • Good organizational and time management skills necessary.

Physical Requirements:

Ability to sit for long periods of time and repetitive hand movement.

Why work for us:

  • Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state-of-the-art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost.
  • We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.
  • Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.
  • Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.
  • Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees will be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employees first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Pebble Beach Resorts, Salinas , PBX Operator (Full Time), Other , Pacific Grove, California

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