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Patient Outreach Coordinator

Company: HPS HCP Management Services CA, LLC
Location: Pacific Grove
Posted on: May 3, 2021

Job Description:

OVERVIEW OF POSITION:Conducts marketing campaigns to acquire, convert, and retain enrolled Medicare and commercial patients, and conducts marketing events to increase awareness of Optum to retain and build the company's patient base and achieve measurable results for overall business and superior medical outcome objectives.ESSENTIAL FUNCTIONS:Consistently exhibits behavior and communication skills that demonstrate Optum commitment to superior customer service, including quality, care and concern with each internal and external customer.Supports the execution of regional and site-based outreach programs targeted to Medicare Advantage patients.Plans, coordinates and participates in telephone and mail campaigns, health fairs, open enrollments, community-based activities, site-based events, and other field marketing activities/events; at times, these events can take place on weekends or holidays.Collaborates with Regional and Site Accountable Teams to identify and develop new programs to improve marketing efficiencies, to support business development, and help achieve clinical outcome objectives.Collects and forwards leads to the appropriate parties and inputs leads into the designated tracking and monitoring systems, supports in the follow-up of "hot leads" whenever necessary.Collaborates with Regional and Central Teams to identify and develop new programs to improve patients' engagement in their wellness.Maintains good collaborative working relationships with Optum site administrators, Contracted Providers and staff, community centers, and vendors.Updates data in the various departmental tracking systems, decision support systems, and other reporting mechanisms in a timely manner and reviews the Events Calendar on a regular basis in department staff meetings.Stays well informed about all Optum internal service changes to ensure accurate promotion to all key customers.Stays well informed about the healthcare industry in the Southern California market including health plans and hospitals, Medicare programs, and the senior and multi-cultural populations.Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.Performs additional duties as assigned.EDUCATION:1 or 2 years of post-high school education or a degree from a two-year college.EXPERIENCE:Minimum:Over 1 year and up to and including 3 years of experience.Over 2 years of customer service experience.Multi-line telephone experience.Preferred:Healthcare industry experience in a provider or payor setting.Experience in marketing and sales support.Experience with senior and multi-cultural populations.KNOWLEDGE, SKILLS, ABILITIES:Must pass Patient Support Center screening test.Computer literate including familiarity with Microsoft applications (Word, Excel).Ability to work in rotating shifts.Service-oriented and culturally sensitive.Excellent verbal and written English communication skills.Ability to demonstrate active listening skills.Excellent telephone skills and telephone etiquette.Organizational and problem-solving skills.Organized, detail-oriented and task-oriented.Ability to multi-task and be flexible.Self-motivated and team player.Flexible and adaptable to change.Bilingual in English and Spanish or Chinese (verbal and written) preferred.You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations.If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you'll find incredible ideas in one incredible company and a singular opportunity to do your life's best work. (SM)Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: HPS HCP Management Services CA, LLC, Salinas , Patient Outreach Coordinator, Other , Pacific Grove, California

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