Johnstone Supply - Salinas believes that it is our vision to be
the partner of choice for the premiere HVAC professionals in
Central California. We are a 36 year old family business in our
second generation of ownership. We have a proven track record of
growth and innovation.
Customer Service Results and Responsibilities:
* Answers incoming telephone calls and greets customers who walk
in the store. Handles multiple customers and customer requests
simultaneously while maintaining a friendly and professional
manner. * Assists customers in making product selections by asking
questions and actively listening to identify customer needs.
Assists with system or product troubleshooting and answering
technical questions. Identifies alternate or substitute products to
meet customer needs. * Researches and sources product for customers
using a variety of tools, including point-of-sale computer system,
catalogs, websites, JXI, and industry and store contacts . * Enters
sales orders into point-of-sale computer system for invoicing or
cash payments. Processes customer returns and warranties following
company guidelines. * Follows up promptly on all customer requests
for information, quotes, alternative parts and delivery dates.
Proactively communicates with customers about any expected delays
or issues with their order. * Develops good working relationships
and rapport with customers. Greets regular customers by name. *
Maintains the highest standards in cleanliness and appearance of
the showroom through stocking shelves, housekeeping, creating
displays, etc. * Solves customer complaints and disputes in a
timely, professional manner that balances customer requests with
business needs. * Follows company pricing and credit guidelines
Sales Results and Responsibilities:
* Prepares and issues sales quotes following company guidelines.
Follows up on quotes to secure sales. * Educates
customers/prospects re: the variety of products available for sale
and the benefits of shopping at Johnstone Supply * Increases
customer satisfaction and store profitability by proactively
recommending additional items a customer might need and promotions
that might interest them. * Uncovers and communicates sales lead
information to outside sales staff and management. * Promotes
surplus, sale, discounted and obsolete inventory to customers in
order to maintain proper inventory levels. Communicates unexpected
increases or decreases in product demand and inventory to
purchasing or management.
General Results Responsibilities:
* Maintains knowledge of new and existing products and inventory
by participating in training, studying Johnstone and industry
catalogs and web sites, and seeking knowledge from experienced
staff members and factory reps. * Assists in receiving, shipping
and general warehouse duties. * Is organized and orderly
maintaining appropriate records. * Completes all transactions and
necessary paperwork accurately and in a timely manner.
Johnstone Supply believes that each employee's contribution
should not be limited by the assigned responsibilities. Therefore,
it is expected that each employee will offer his/her services
wherever and whenever necessary to ensure the success of our
To perform this job successfully, an individual must be able to
perform each essential job function satisfactorily. The
requirements listed below are representative of the knowledge,
skills, and/or abilities required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and Experience:
* Required: High School Diploma or G.E.D and minimum of two
years related experience and/or training in the HVAC/R industry; OR
equivalent combination of education and experience. * Preferred:
The above plus 2 years experience as a Sales and Service Associate
in the HVAC/R or similar industry.
Job-Specific Knowledge, Skills & Abilities
* Ability to provide consistent, professional customer service.
* Ability to multi-task and maintain focus while prioritizing the
needs of several customers at once. * Problem-solving skills:
listening to, interpreting, and meeting the needs of others;
diagnosing and rectifying problems. Demonstrated understanding and
application of effective sales strategies and techniques. * Skill
in building long term customer relationships. * Ability to maintain
a positive and friendly demeanor. * General knowledge of HVACR
products, concepts and the industry as a whole. * Skill in
proactively communicating (both verbal and written) to establish
mutual respect and understanding. * Math skills, including ability
to: add, subtract, multiply, divide; and calculate margins,
discounts and percentages. * Skill in using point-of-sale computer
systems to locate information and process transactions. * Skill in
using web-based tools to research product and information. *
Ability to work productively in teams with a wide range of people.
* Ability to work independently with minimal direction. * Ability
to follow written instructions and documented procedures.
Expected Work Behaviors:
* Keeps the company's best interest in mind when considering or
addressing issues. * Dedication to attending work and work-related
functions prepared and on time. * Maintains a professional personal
* PTO * Medical * Dental * Vision * Retirement
Thank you for taking tiem to review our opportunity, for
immediate consideration to join our team click the Apply button
Equal Opportunity Employer, including disabled and veterans.
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