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Front Desk Clerk (Full Time & On Call)

Company: Pebble Beach Resorts
Location: Pebble Beach
Posted on: June 6, 2021

Job Description:

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, five U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The Front Desk Clerk is responsible for making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and responding to inquiries. The Front Desk Clerk should strive to demonstrate world class service in all interactions.

Essential Duties & Responsibilities:

* Facilitate guest check-in and check-out by providing efficient and accurate service. * Answer telephones, providing information about room rates, packages and various resort amenities. * The Front Desk Clerk serves as our guests first point of contact and manages all aspects of their accommodation. * Front Desk Clerk responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. * The Front Desk Clerk supports all departments, guests, outside vendors and employees within the company through their daily tasks. * The Front Desk Clerk proactively provides our guests with personal service and attention that exceeds their expectations. * The Front Desk Clerk ensures that the company's Mission Statement and Vision Statement are continuously met. * Obtain comprehensive understanding of the daily operations of the hotel while still maintaining a high level of world class service to all patrons. * Develop strong interpersonal skills in task delegation and communication. * Responsible for managing the customer experience, educating and upselling guests on products and services. * The Front Desk Clerk should comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

* Basic math and accounting skills. * Excellent telephone etiquette and interpersonal skills required.

Desired Skills:

* Some customer service and/or hotel experience preferred. * Computer literate and previous experience with property management system preferred. * High school diploma or equivalent and some college preferred.

Physical Requirements:

Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, and reach with hands and arms. Regularly lift and/or move up to 10 pounds and occasionally lift and/or move over 50 pounds. Repetitive hand use is required.

Why work for us:

* We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa. * Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits. * Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs. * Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees will be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employees first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Pebble Beach Resorts, Salinas , Front Desk Clerk (Full Time & On Call), Other , Pebble Beach, California

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