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Tennis Front Desk Clerk (Part Time)

Company: Pebble Beach Resorts
Location: Pebble Beach
Posted on: June 6, 2021

Job Description:

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL Technologies, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee. Pebble Beach Golf Links has hosted six U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The Tennis Front Desk Clerk performs a variety of tasks including reception, sales, and maintenance to ensure that the facility meets the expectations of guests and members.

Essential Duties and Responsibilities:

* Satisfying guests needs and exceeding guests expectations are your immediate priority. * Must have a positive attitude at all times and display integrity in daily interactions. * Answer the phones within 3 rings and provide information on the facilities and services. * Schedule lessons for tennis pros; making reservations for court times and ball machine. * Handling guest complaints using LEAP. * Greeting guests by name using 15-10-5 rule. * Sharing and disseminating pertinent guest information to appropriate Departments or Managers. * Monitor levels of inventory and stock, making recommendations for change to the manager/buyer. * Post charges for court fees, tennis lessons, demo racquets and food & beverage. * Straighten, fold, and replenish stock, maintaining an orderly and attractive presentation of merchandise. * Assist customers with purchases and complete sales transactions. * Check-in and price merchandise as directed by manager/buyer. * Assist with maintaining all areas of the Tennis facility. * Assist with setup, teardown and clean-up of member happy hour food. * Assist with stocking of guest amenities (bathrooms, towels, cleaning). * Restocking towels in lock rooms, taking dirty towels to BC and bringing clean towels using EZ-GO cart. * Keeping high personal grooming standards and maintaining a neat uniform. * Wearing nametag at all times. * Keeping work area clean and organized. * Comply with Pebble Beach Company safety policies and procedures. * Arrange Tennis Matches for Hotel Guests.

Absolutely Required Skills:

* 1-2 years experience in a customer service business. * CPR certification. * Professional telephone etiquette and organizational skills. * Microsoft office and computer skills.

Desired Skills:

* Front Desk and club experience preferred.

Why work for us:

* Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state of the art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost. * We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa. * Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits. * Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs. * Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

COVID UPDATE: All employees agree the health and safety of our team and guests is our number one priority. All employees will be required to submit to a temperature test and health survey process daily, prior to the beginning of their shifts. Employees agree to complete a comprehensive training program that outlines new standards on COVID-19 safety and sanitization protocols before the beginning of the employees first scheduled shift. Employees must commit to wearing their required departmental Personal Protective Equipment (PPE) during their shifts and to adhere to social distancing protocols, as well as all PBC health and sanitation guidelines.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Pebble Beach Resorts, Salinas , Tennis Front Desk Clerk (Part Time), Other , Pebble Beach, California

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