*** Prior Hospitality experience is PREFERRED***
** ** ** Hiring Bonus for those who are willing to start ASAP **
We have immediate openings for experienced Guest Service
Prior IHG (Opera) experience a plus!
Must be able to work AM,PM and Night shifts with weekends and
Job Purpose: To perform in a pleasant, professional and
efficient manner, a combination of duties mainly related, but not
limited, to check-in and check-out of guests which contributes to
an overall positive experience.
* Greet, register, and assign rooms to guests. Issue room key
and escort instructions to Bell person or directly to guest as
appropriate, without announcing room numbers. * Answer inquiries
pertaining to hotel services, registration of guests and shopping,
dining, entertainment and travel directions. * Keep records of room
availability and guests' accounts. May make, confirm and cancel
reservations for guests. * Compute bill, collects payment and makes
change for guests. May post charges such as room, food, liquor or
telephone by hand or machine. * Date-stamp, sort and rack incoming
mail and messages. Transmit and receive messages using equipment
such as telephone, fax and switchboard. * Understand and enforce
the hotel company credit policies. Account for all cash and makes
deposits in accordance with hotel and company policies. * Take the
initiative to greet guests in a friendly and warm manner. * If
functioning in a Lead Capacity: (a) take responsibility for
assigned employees in the absence of the Supervisor, (b) assign
work, and ensure proper performance of assigned employees. * May
make restaurant, transportation or entertainment reservations for
guests; may deposit guests' valuables in hotel safe or safe-deposit
box; may order complimentary flowers or champagne for special
guests. * Other duties as assigned.
* Speak clearly and listen carefully. * Use personal judgment
and specialized knowledge to give information to people. *
Communicate well with many different kinds of people. * Change
easily and frequently from one activity to another such as from
typing to interviewing, to searching in a directory, to using a
telephone. * Use eyes, hands, and fingers accurately while
operating a switchboard or computer keyboard.
* Job Qualifications:
HS Diploma or equivalent.
Minimum 3 months hospitality, general office, accounts
receivable or customer service experience. Job
We are an Equal Opportunity Employer that considers applicants
without regard to race, sex, religion, national origin, disability
or protected veteran status.