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Medical Support Assistant (OA)

Company: Department of Defense
Location: Monterey
Posted on: June 6, 2021

Job Description:

  • Duties




About the Position: This position is being hired for the California Medical Detachment. The Mission: To provide quality primary health care for all Tri-service fighting forces at the Defense Language Institute and the Naval Postgraduate School, and enrolled family members; to provide accessible, safe, high-quality compassionate and customer-focused patient care; to provide preventative health care and promote healthy lifestyle through education.

Learn more about this agency


  • Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting.
  • Enters, manipulates, and/or retrieves information and data from automated systems.
  • Completes request forms, manually or automated, for individual patient orders, blood work, and other requests.
  • Maintains and monitors patient appointment schedules for the clinic/practice.
  • Schedules appropriate patient appointments manually.
  • Coordinates and/or schedules patient appointments with other clinics or specialties.
  • Receives patients and visitors as the initial point of contact, in person or telephonically.
  • Monitors and manages the Army Medicine Secure Messaging System (AMSMS) at the clinic/practice level
  • Obtains identifying information and determines the nature of the visit/call.
  • Ensures the patient completes all necessary forms prior to being seen by the provider.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

0679 Medical Support Assistance

  • Requirements



Conditions of Employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • Subject to a satisfactory completion of a Childcare National Agency Check with Inquiries (CNACI).
  • Pre-employment immunizations screening required.
  • Mandatory seasonal influenza vaccination required or proof of a recognized exemption.
  • A fully qualified typist is required.
  • Occasional TDY required up to 5%
  • Incumbent is expected to make every attempt to report for duty on time, and/or remain on duty during severe weather conditions.
  • Physical Exam may be required.
  • May be required to obtain/Maintain a certification in Community Basic Life Support (CPR)
  • May be required to work weekends, call cuties and evening.
  • This is an inclement weather essential position.


Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

  • 30 Percent or More Disabled Veterans
  • Current Department of Army Civilian Employees
  • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Executive Order (E.O.) 12721
  • Interagency Career Transition Assistance Plan
  • Land Management Workforce Flexibility Act
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Appropriated Fund Instrumentality (NAFI)
  • Non-Department of Defense (DoD) Transfer
  • Office of Personnel Management (OPM) Interchange Agreement Eligible
  • People with Disabilities, Schedule A
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Reinstatement
  • Veterans Employment Opportunity Act (VEOA) of 1998
  • Veterans Recruitment Appointment (VRA)

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience equivalent to the GS-4 grade level in the Federal service which includes performing work such as receptionist, recordkeeping, clerical, or administrative support functions that included duties such as receiving customers, maintaining charts, files, or records; providing information to customers, other professionals and the general public and utilizing a personal computer and office automation software programs.


Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.


Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

You will be evaluated on the basis of your level of competency in the following areas:

  • Computer Skills
  • Customer Service
  • Health Care Data Entry and Management
  • Speaking

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-04).


FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Keywords: Department of Defense, Salinas , Medical Support Assistant (OA), Other , Monterey, California

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