EFMP Case Liaison
Company: Zeiders Enterprises
Posted on: June 12, 2021
Job Title: Exceptional Family Member Program (EFMP) Case Liaison
(Virginia and California)
Exceptional Family Member Program Case Liaisons develop and
provide EFMP education and marketing to stress the importance of
EFMP enrollment and provide non-medical case management for
assigned EFMP families.
Essential Duties and Responsibilities
- Establish and maintain cooperative relationships with local
MTF, School Liaison Officer, and school district to ensure deliver
of integrated EFMP services
- Provide non-medical case management for assigned EFMP families
and document case notes in NFAAS
- Coordinate with agencies and other service support offices to
include installation medical and recreational facilities, community
service agencies, and private organizations
- Educate and inform families on Special Education documentation
and support services, i.e. school services, access to therapies,
related resources, and workshops, etc. Facilitate effective
communication and meeting planning strategies that will further
empower families with effective tools to self-advocate for their
- Develop and provide EFMP education and marketing, to include
providing command briefings, writing articles, and using
multi-media publications/communication methods to conduct outreach
and to stress the importance of EFMP enrollment
- Perform administrative functions associated with the training,
education, and outreach program plans. Collect, analyze, and
maintain training, education, and outreach materials, including:
listings of services and resources, information on the command
outreach concept and plan, reports, and surveys
- Ensure EFMP information is incorporated as appropriate in FFSP
education and awareness campaigns
- Ensure EFMP group education, one-on-one consultation, and
information and referral contacts and services are entered and
counted in FFSMIS
- Provide guidance to families on identifying the educational
needs of the EFM, developing strategies to meet the identified
needs, and choosing options and available resources within the
community. Develop clearly stated meeting plans based on in-depth
conversations and comprehensive records review with family.
- At the family's request, participate in parent conferences and
meetings related to IEP and/or 504 plans to support families,
guardians and individuals in obtaining appropriate special
education support services, as appropriate.
- Following a successful IEP and/or 504 plan meeting, provide
ongoing special education support to families, guardians and
individuals as they monitor the effectiveness and execution of IEP
and/or 504 plans and request changes to plans as their needs
- Serve as a resource in non-legal special education matters.
When appropriate, make referrals to and collaborate with EFMP
Attorney who will provide case assessment, legal advice, legal
briefings, and representation to Sailors on Special Education
- Ensure staff delivering EFMP Case Liaison are accounting for
all services scheduled and delivered in the automated Centralized
Scheduling and Metrics system in use by the FFSP
- Knowledge of the military and the challenges of the military
life style as well as those resulting from the unique challenges of
- Knowledge of state, federal, and local resources
- Understanding, sensitivity, and empathy for Sailors and family
members from diverse racial, ethnic, and socioeconomic
- Ability to intervene in crisis situations, using sound
judgment, ethics, and common sense
- Proficiency in oral and written communication skills
- Knowledge of Microsoft Office Suite software and skilled in the
use of office software
- This job has no supervisory responsibilities.
Required Education and/or Experience Qualifications
- Bachelor's degree in a social science or related behavioral
science field OR a combination of social science education and
experience equivalent to a bachelor's degree OR Four years'
- Demonstrated experience providing case management or advocacy
services and experience working with special needs individuals or
- Completion of Health Insurance Portability and Accountability
Act (HIPAA) training within 30 days of installation start date and
annually thereafter; and completion of CNIC-approved special
education training within 30 days of start date.
Other Skills and Abilities
This position requires access to U.S. Government facilities and
systems. U.S. Citizenship, a valid driver's license,
transportation, and auto insurance are required.
To perform the job successfully, an individual should
demonstrate the following competencies:
- Ability to work both independently and as part of a team.
- Problem Solving - Identifies and resolves problems in a timely
manner; Gathers and analyzes information skillfully; Develops
alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
- Customer Service - Manages difficult or emotional customer
situations; Responds promptly to customer needs; Solicits customer
feedback to improve service ; Responds to requests for service and
assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not
blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; Listens and gets clarification;
Responds well to questions; Demonstrates group presentation skills;
Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits
work for spelling and grammar; Varies writing style to meet needs;
Presents numerical data effectively; Able to read and interpret
- Quality Management - Looks for ways to improve and promote
quality; Demonstrates accuracy and thoroughness.
- Judgment - Displays willingness to make decisions; Exhibits
sound and accurate judgment; Supports and explains reasoning for
decisions; Includes appropriate people in decision-making process;
Makes timely decisions.
- Professionalism - Approaches others in a tactful manner; Reacts
well under pressure; Treats others with respect and consideration
regardless of their status or position; Accepts responsibility for
own actions; Follows through on commitments.
Physical Demands: Works in office areas. S
Keywords: Zeiders Enterprises, Salinas , EFMP Case Liaison, Other , Monterey, California
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