Home Job - Customer Support Specialist
Company: Conversion Marketing
Location: Big Sur
Posted on: November 12, 2021
Now hiring Full or part-time positions available from home.
Apply today, start tomorrow. Fortune 500 companies such as Amazon,
Coca Cola, Pepsi, Walmart, Costco, Aldi and others are allowing
employees to work from home more than ever these days. Even
on-demand and temp agencies such as Kelly services are helping fill
the growing need for work at home positions. Responsibilities
include: - Responding to customer queries in a timely and accurate
way, via phone, email or chat - Identifying customer needs and
helping customers use specific features - Analyzing and reporting
program features and benefits Job brief Currently looking for a
Customer Support Specialist to assist online visitors and customers
with information regarding our products and services. Customer
Support Specialist responsibilities include resolving customer
queries, recommending solutions and guiding product users through
features and functionalities. To be successful in this role, you
should be good communicator who's able to earn our clients' trust.
You should also be willing to be trained on new software.
Ultimately, you will help establish rapport and provide excellent
customer support during all sales and after-sales procedures.
Responsibilities - Respond to customer queries in a timely and
accurate way, via phone, email or chat - Identify customer needs
and help customers use specific features - Update internal
databases with information about issues and useful discussions with
customers - Monitor customer comments on social media and reach out
to provide assistance - Share and log feature requests - Inform
customers about new features and functionalities - Follow up with
customers to ensure their issues are resolved - Gather customer
feedback and share Product, Sales and Marketing notes as required -
Eventually assist in training junior Customer Support
Representatives Requirements - Experience as a Customer Support
Specialist or similar CS role - Familiarity with the internet is a
plus - Experience using help desk software and remote support tools
- Ability to be trained on CRM systems - Excellent communication
and problem-solving skills - Multi-tasking abilities - Patience
when handling tough cases If you are able to stay focused and work
independently, then you may be the ideal candidate. This listing is
one of multiple opportunities for which you will be considered.
Please apply on our website. Advertised through Zoek
Keywords: Conversion Marketing, Salinas , Home Job - Customer Support Specialist, Other , Big Sur, California
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