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Specialist, Customer Service

Company: Del Monte Fresh Produce Inc
Location: Gonzales
Posted on: January 9, 2022

Job Description:

Purpose of Position:
Customer Service Specialist - Assist sales team with order entry, credit entry, and other administrative tasks as needed. Perform customers service related tasks; answering phones, addressing inquires, providing product and service updates by communicating with customers (internal and external). Ideal candidate will have enthusiastic attitude, be an active listener, problem solver and detail-oriented. achieving revenue and margin goals and objectives. In this role, the incumbent will require to give the company a dominant presence within the sales area. The individual will also collaborate with other departments to promote company's product line and ensure continued satisfaction and success. This is a hybrid position, between FOB sales and outside business development and account management. Constant interaction with buyers daily, as well as Category Managers, Directors and VPs of Produce.

  • Provide best in class customer experience that exhibit highest standards of professionalism
  • Assist with accounts and provide some backup capacity to handle accounts when shorthanded
  • Communicate quality related arrival issues to Internal Sales Team
  • Review all credit memos requiring approval before submission to Account Receivables
  • Update critical market pricing by providing daily price sheet for sales team and maintaining USDA Mid Mostly for internal use.
  • Assist sales team with order entry, credit entry, and other administrative tasks as needed.
  • Utilize electronic ordering systems i.e. EDI and Itrade to provide customers with passings, BOLs, and invoices.
  • Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Company's time guidelines.
  • Some off hour accessibility to sales representative to customer address customer needs
  • Other sales and clerical related duties.

    Minimum Skills Required:

    • BA/BS degree preferred
    • Minimum of 2 years of experience preferred in fresh produce sales office
    • Experience working with retailers, foodservice distributors, and wholesalers
    • Relationship management skills
    • Excellent written and verbal communication skills
    • Strong technical skills, including demonstrated proficiencies in Excel. JDE and SAP a plus
    • Ability to interact with and adapt to different personalities and work styles
    • Ability to balance customers' needs with the financial well-being of the Company.
    • Ability to work independently within the guidelines provided
    • Strong Attention to details
    • Ability to work well under pressure and time constraints
    • Ability to track down data from internal sources in a professional but persistent manner


Keywords: Del Monte Fresh Produce Inc, Salinas , Specialist, Customer Service, Other , Gonzales, California

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