Medical Receptionist (Montage Medical Group)
Company: Cypress Health Partners
Posted on: November 22, 2022
Montage Medical Group (MMG), a subsidiary of the Montage Health
system, operating as a licensed community clinic following
California Department of Public Health Title 22 statutes. MMG
launched in 2009 with a clinic in Carmel and now serves Monterey
County through several clinics located in Carmel, Marina and
Monterey. MMG is a non-profit public service physician group with
over 60 healthcare providers, seeing approximately 125,000 patient
visits annually. We believe the primary motivators for healthcare
workers are a deeply held yearning to make a difference, to find
meaning in all life experiences - good and bad - an innate human
need to be engaged with honorable and talented people doing
important work so that, in the end, they could say, "I made a
difference in people's lives."
We foster the ongoing employment and development of employees who
share our guiding philosophy, are engaged in their workplace, and
are accountable for their choices and outcomes. The person in the
position of Medical Assistant provides patient care in the office
setting under the direction of physician, physician assistant,
nurse practitioner or registered nurse. Depending upon training,
experience and supervision, administers injections, performs EKGs
and laboratory tests (venipuncture) and applies bandages. A medical
assistant is an individual whom performs basic administrative,
clerical and technical supportive services for a licensed
healthcare provider and who is at least 18 years old and who has
completed the minimum requisite training pursuant to the standards
established by the Division of Licensing. Complies with regulatory
requirements, nursing and office policies, procedures and
Under the direct supervision of the Practice Manager, greet
patients, answer phones, schedule appointments, check-in and
discharge patients, collect copay's and payments, and perform
various clerical duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Greet and check-in patients, using the physician practice
management software for scheduling, billing and collection.
* Obtain patient demographic and other information; accurately
enter into electronic medical record and practice management
* Verify demographic and insurance information for all
* Assist medical and clinic staff with urgent patient needs.
* Explain payment policies and expedite rooming patients in exam
rooms and treatment areas.
* Collect patient co-pays, deductibles and payment for services,
strictly following the medical group's payment policies. (For
example, the receptionist is responsible explaining payment
policies and for collecting payment in full at the time of service
for self-pay patients.)
* Enter correct and accurate information into the electronic
medical record and practice management system.
* Schedule patients appropriately following scheduling
* Answer phones quickly (by second ring) and courteously, using
approved telephone techniques and etiquette.
* Telephone skills must be exceptional
* Other duties detailed in attached job description.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
EDUCATION and/or EXPERIENCE
High school diploma or general education degree ("GED"); and at
least three months (preferably six months) related experience
(e.g., health care setting, customer service, etc.) and/or
training; or equivalent combination of education and experience.
Experience with medical terminology (e.g., CPT and ICD9 codes) and
understanding of medical insurance process preferred and extremely
helpful. Must understand or quickly learn about the differences
between and among self-pay patients, insurance patients, Medicare
patients, TriCare patients, workers' compensation patients, and
occupational medicine patients.
Must respond courteously, sympathetically and maturely to patient
needs. Must be neat and professional in appearance. Detail oriented
and well organized. Computer literate (i.e., be familiar with a PC
and basic software, such as Microsoft Windows, Microsoft Word,
etc.) Bilingual may be required. Must be able to work under
pressure and in stressful situations and must be able to work
quickly when business conditions warrant.
CONDITION OF EMPLOYMENT:
Due to the state mandate for Healthcare Workers, we will require
you to prove that you have received the COVID-19 vaccine or have a
valid religious or medical reason not to be vaccinated.
Keywords: Cypress Health Partners, Salinas , Medical Receptionist (Montage Medical Group), Other , Marina, California
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