Destination Sales Executive
Company: Marriott International, Inc.
Location: San Francisco
Posted on: May 2, 2024
|
|
Job Description:
Job Number 24072924Job Category Sales & MarketingLocation The
Clancy Autograph Collection, 299 Second Street, San Francisco,
California, United States Schedule Full-TimeLocated Remotely?
NRelocation? NPosition Type Management JOB SUMMARY Partners with
the Sales Office to book group events within the group booking
parameters. Provides property support by coordinating and executing
site inspections/visits for off-property sales managers. Verifies
that the business is turned over properly and in a timely fashion
for quality service delivery. Pulls through business booked through
the Sales Office, as well as achieves group revenue goals by
actively up-selling each business opportunity to maximize revenue
opportunity. Implements the brand's service strategy and applicable
brand initiatives in all aspects of the sales process and drives
customer loyalty by delivering service excellence throughout each
customer experience. CANDIDATE PROFILE Education and Experience
Required: --- High school diploma or GED; 4 years experience in the
sales and marketing, guest services, front desk, or related
professional area. OR --- 2-year degree from an accredited
university in Business Administration, Marketing, Hotel and
Restaurant Management, or related major; 2 years experience in the
sales and marketing or related professional area. Preferred: ---
Large group sales experience. - CORE WORK ACTIVITIES Managing Sales
Activities --- Pulls through business and achieves revenue goals
for all opportunities booking through the Sales Office --- Partners
with Area Sales to identify new group/catering business and achieve
personal and property revenue goals. --- Partners with the Sales
Office to book group events within the group booking parameters.
--- Up-sells products and services, with the ability to bring the
sale to closure --- Engages in proactive selling of all of
facilities (e.g., Spa, Golf, Restaurants) to all of leisure guests
as well as group planners --- Assists with selling, implementation
and follow-through of group sales promotions. --- Provides
recommendations to Sales Office and Area Sales associates regarding
the potential to reallocate function space as needed. --- Handles
event planning aspects prior to the business turning over for
business booked in advance (e.g.,> 3 years out). --- Coordinates
and plans all Familiarization Tours (FAM) t and in-market customer
events. --- Provides accurate, complete and effective turnover to
Event Management --- Represents sales department at staff meetings
and stand up meetings and reports out on sales activity. ---
Attends pre- and post-convention meetings to understand group
needs, obtain feedback on quality of product (e.g., rooms, meeting
facilities and equipment, food and beverage), service levels and
overall satisfaction. --- Coordinates and executes all site
inspections/visits at the property for out-of-market and
non-deployed accounts (includes site visits for Remote Senior Sales
Executives and out-of-market Senior Account Executives) ---
Coordinates site visits and partners when appropriate for in-market
sales managers (e.g., Account Executives and Senior Account
Executives) --- Partners with account/selling manager to develop
creative aspects of site visit --- Gathers all important customer
data from account/selling manager in order to plan appropriately
(e.g. customers goals, specific needs, key account info, etc.). ---
Develops site standards and pricing guidelines in order to control
Department 47 expenses and allow for accurate projecting ---
Understands competitor's strengths and weaknesses in order to
differentiate Marriott from the competition during the site visit
--- Understands the overall market (e.g., competition, economic
trends, seasonability, supply and demand, etc.) and implements
appropriate sell --- Provides expert knowledge on local destination
(e.g., local attractions, events, etc.) --- Grows business of
existing accounts by soliciting them for future open years while
onsite --- Tracks bookings and leads generated from site visits.
--- Executes and supports Marriott's Customer Service Standards and
property 's Brand Standards. --- Monitors the effective resolution
of guest issues that arise as a result of the sales process by
creating mechanisms to channel issues to property leadership and/or
other appropriate stakeholders. --- Monitors successful performance
by increasing revenues, controlling expenses and providing a return
on investment for the owner and Marriott International. ---
Verifies that the business is turned over properly and in a timely
fashion for quality service delivery. --- Implements the brand's
service strategy and applicable brand initiatives in all aspects of
the sales process and drives customer loyalty by delivering service
excellence throughout each customer experience. --- Performs other
duties, as assigned, to meet business needs. Building Successful
Relationships --- Works collaboratively with off-property sales
channels (e.g.,. Sales Office, Area Sales, Enterprise Sales Team
(EST)) to verify that the property needs are being achieved and the
sales efforts are complementary, not duplicative. --- Gets involved
in community-based organizations in order to position property for
group/catering sales opportunities. --- Meets with walk-in clients
and qualifies lead for account/sales manager. --- Builds and
strengthens relationships with existing and new customers to enable
future bookings. --- Attends and facilitates pre-planning visits to
establish consistent customer communication. --- Greets site
clients and escorts overnight guests to their rooms --- Acts as
Personal Concierge to client while on site to help coordinate any
special requests. --- Assists with all transportation requests for
sites and meets client upon arrival. --- Entertains customers by
showing them the property and key locations surrounding the
property --- Provides after-hours entertaining for customers ---
Works with Marriott Guestware Program Manager to check for reward
member status and any special needs of client --- Coordinates and
delivers amenities and welcome note t to guest rooms --- Partners
with Event Management and/or Operations in providing a customer
experience that exceeds the customer's expectations. ---
Participates in and practices daily service basics of the brand
(e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily
Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics).
--- Executes exemplary customer service to drive customer
satisfaction and loyalty by assisting the customer and establishing
their satisfaction before and during their program/event. ---
Serves the customer by understanding their needs and recommending
the appropriate features and services that best meet their needs
and exceed their expectations, while building a relationship and
loyalty to Marriott. --- Gains understanding of the property 's
primary target customer and service expectations; serves the
customer by understanding their business, business issues and
concerns, to offer better business solution both prior to, and
during the program/event. The hourly pay range for this position is
$38.46 to $49.52. Marriott offers a bonus program, comprehensive
health care benefits, 401(k) plan with up to 5% company match,
employee stock purchase plan at 15% discount, accrued paid time off
(including sick leave where applicable), life insurance, group
disability insurance, travel discounts, adoption assistance, paid
parental leave, health savings account (except for positions based
out of or performed in Hawaii), flexible spending accounts, tuition
assistance, pre-tax commuter benefits, and other life and work
wellness benefits. -Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. -The compensation and benefits information is
provided as of the date of this posting. Marriott reserves the
right to modify compensation and benefits at any time, with or
without notice, subject to applicable law. -Marriott International
is an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.The Autograph Collection is
a growing collection of four and five-star independent hotels, each
offering unique and memorable experiences. Each hotel is
thoughtfully chosen for its quality, originality, bold character,
and ability to offer today's traveler a range of unique experiences
suited to their individual sense of style and adventure. All
Autograph Collection hotels look to attract The Individualist, the
brand's target consumer. The Individualist is someone who uses
travel as an opportunity to add to their personal narrative - in
essence they are hand selecting our hotels whether for personal or
corporate travel because it is much more than simply a place to
rest. In joining Autograph Collection, you join a portfolio of
brands with Marriott International. Be where you can do your best
work,--- begin your purpose, belong to an amazing global--- team,
and become the best version of you.
#J-18808-Ljbffr
Keywords: Marriott International, Inc., Salinas , Destination Sales Executive, Sales , San Francisco, California
Click
here to apply!
|